If you are dissatisfied with your purchase for any reason, and have not worn your HighChi Jewelry, you can return your items for an exchange. In order to initiate the return process, please call us for an RMA number at (415) 888-2226. No returns will be accepted without the RMA number. Refunds for items returned will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
While we do not recommend wearing gold-plated jewelry in harsh and/or humid conditions as gold-plating may wear off, we understand that this may happen. If gold-plating wears off, we cannot replace the pendant, but we can offer 40% off a new pendant.
Gemstones may occasionally become cracked or damaged due to fissures or harsh conditions. If there is a problem with a gemstone within 6 months, it may be repaired or replaced for $25 plus $9.95 shipping (Continental U.S.) or $14.95 (AK, HI or International).
Damage due to everyday wear and tear may be repaired at no cost within 90 days. After 30 days, repairs will cost $25 unless otherwise specified, plus $9.95 shipping (Continental U.S.) or $14.95 (AK, HI or International).
150 Harbor Drive
Sausalito, CA 94965
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to. HighChi is part of Oxybliss. Oxybliss products may be shared with HighChi customers.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
Questions and feedback
HIGHCHI WEBSITE DISCLAIMER:
No statements made on this website are intended to suggest or infer that using these products will cure or treat a disease. The artifacts designed by HighChi are not intended to specifically treat diseases or physical conditions. Any references to the relief or mitigation of any physical symptoms are a result of subjective anecdotal testimonies of our clients' experiences . The descriptions published by HighChi, a division of Oxybliss, about the effects of the subtle energy fields emanated by HighChi Jewelry are purely subjective interpretations of their effects, and do not in any way guarantee similar results for the user.
*Prices may change without notice, due to market fluctuations of precious metals and gemstones.